HOW TO ORDER
MINIMUM ORDER: A Minimum Order of $15.00 is required.
SHIPPING: Shipping is calculated by weight and added to all standard ground shipments to any destination within the United States excluding Hawaii and Alaska.
PAYMENT METHODS:VISA, Master Card, Discover Card & PayPal are accepted. You may also pay by check or money order but this may delay shipping of your order by as much as 10 days
DAMAGED MERCHANDISE: If damage occurs, have box and merchandise inspected by delivering carrier and notify Specialdognow.com immediately via e mail @ customersupport@specialdognow.com.(SAVE container with merchandise)
SECURITY: Easy & Secure Ordering. Our Shopping Cart is encrypted and secured by one of the most trusted names in web transactions.
SHIPPING INFORMATION: We will process and ship your order as soon as possible. Orders are processed in the order they are received.
CANCELLATIONS POLICY: An order must be cancelled within 24 hours of placement.
BACK ORDERS AND DISCONTINUED: From time to time (and much to our dismay), shortages and out of stocks will occur. Items may be back ordered for three reasons:
1) There is more demand for the item than we originally anticipated, and our suppliers have to re-supply us with the additional inventory.
2) The manufacturer has failed to ship to us in a timely manner due to a shortage of parts, materials, etc.
3) Transportation strikes, natural disasters, etc.
When we experience an out of stock situation, your entire order will be shipped at one time if the out of stock item arrives within 5 working days of the date of your order.
If we don't anticipate being able to restock quickly enough to meet the 5-working day limit, your order will be shipped minus the out of stock item. At that time, out-of-stock items priced over $15.00 will be treated as a backorder unless the customer requests that we not ship back orders. Out-of-stock items priced under $15.00 will be deleted from the order, and you will be asked to re-order at another time.
If we don't anticipate re-stock of an item in a reasonable amount of time, your order will be shipped minus the out of stock item, and you will be asked to re-order at another time.
Discontinued items will, of course, not be shipped.
RETURNS: You must return all merchandise unused within 15 days of receipt. All items must be in original packaging including instruction book , warranty cards, etc. A 20% or $5.00 re-stocking fee ( whichever is greater) will be applied. All Shipping is non-refundable (unless due to damage). Please e-mail us at returns@specialdognow.com to let us know of your intent to return an item(s) in order to insure that your return can be processed correctly. We will issue a Return Authorization number by return e-mail. For your assurance that returned merchandise is received at Specialdognow safely, we suggest you send returns via U.S. postal service, UPS, with insured delivery. All return shipping charges are paid by the customer.
SHOULD A MISTAKE OCCUR
We make every attempt to avoid errors in the processing of your order, but sometimes mistakes happen. When one does occur, please allow us to correct it.
Thank you for shopping with Specialdognow.com! We want to be your dogs favorite store!
